EBill/EPay Frequently Asked Questions (FAQs)

 

What is an EBill?

An EBill is an electronic bill that can only be viewed online.  It replaces the paper bill customers receive in the mail.

 

What are the benefits of EBill/EPay?

  • Customers receive an email when their bill is ready, directing them to the Village's website where the bill can be viewed from a computer or any electronic device with internet access.
  • Customers can view and print bills at the own convenience 24 hours a day, 7 days a week.
  • Customers have the option of receiving, viewing and paying bills online reducing the need for paper, writing and mailing checks while saving postage costs and minimizing time.
  • It's paperless!  EBill/EPay enables customers to reduce their carbon footprint (and the Village's) by reducing waste.

 

How does EBill/EPay work?

The Village of Golf will send an email to the email address provided notifying customers a bill is available.  The email will include a link directing customers to the Village of Golf eCommerce login page.  Once logged in, customers will be able to view their bills and make payments online.

 

Is there a fee to sign up for EBill/EPay?

No, EBill/EPay is a free service the Village of Golf now offers its utility customers.

 

Who can authorize my EBill/EPay account?

Only authorized account holders can access an EBill/EPay account.  Unless a customer provides their login information to someone else, that customer is the only person who has access to the utility billing account.

 

Is personal information safe and secure?

A secure login process and encryption ensures customers are the only ones who have access to their billing information.

 

Once signed up for EBill/EPay will paper bills still be send in the mail?

Once signed up for EBill/EPay, customers will no longer receive a paper bill from the Village of Golf.  An email will be sent that contains a link to bills.

 

Once signed up for EBill/EPay can bills still be paid by mail?

Yes, customers may send payments through the mail.  Customers should print their bill and include it with their payment.  However, customers are encouraged to use the Village's online service to reduce waste and save money on postage.

 

Can bills be paid online?

Yes,  once an account has been created on the Village of Golf's eCommerce page, customers may pay their bill online.

 

Once signed up for EBill/EPay can bills be paid through a customer's bank website?

Yes, customers may opt to have payment made by their bank by entering their bank's website and choosing to have the bank mail a check to the Village via their financial institution's BillPay program.

 

Once signed up for EBill/EPay are customers required to pay the entire bill amount or can they choose how much to pay?

Bills continue to be due in full each billing cycle.  Late fees will automatically be charged to accounts if payment is received after the due date.